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Our Services

Decades of experience and unrivaled insight. We develop leaders who develop organizations.

Developing a Culture of Meaningful Improvement

Dr. Mark Reed has worked with healthcare professionals in organizations of all shapes and sizes. He has experienced the power of engaging physicians and nurses in continuous improvement, and he wants your organization to feel that power as well. When physicians are happy, and the staff is engaged, they will lead the way to an organization-wide culture of sustainable results.

Innovative Healthcare Processes and Value Streams

The Lean concepts of Just-in-Time, Flow, and Pull will provide the foundational standards you need to adapt and improve to provide the best results for your patients. We don't stop with Lean standards though. We work with you to develop process solutions for your unique needs by leveraging the collective knowledge of everyone in the organization.

Improvement Culture by Physician Engagement

No one knows a job better than the people who do it every day. This is especially true of physicians, as our founder Dr. Mark Reed knows from his decades of experience. When physicians are engaged in problem solving, the improvements extend to everyone in the organization. This is where we plant the seeds of continuous improvement culture. When people in all positions experience the benefits of physician led improvements, they will be eager to join in the process and contribute their own unique insights and abilities.

Improvement Supported by Nurses 

Lean improvements don't just start at the top and work their way down. The main focus of your improvement efforts should always be what is best for your patients, and no one knows your patients better than their nurses. We work with nurses to leverage their unmatched perspective on the patients' experience. In healthcare, nurses stand on the front line of improvement efforts. We help you tap into their unique potential for identifying and solving problems.

Vertical Alignment of Mindset by Japan Study Missions

Japan's culture of continuous improvement extends far beyond cars and electronics. Japanese organizations including healthcare have also made great breakthroughs with Lean techniques. A lot of people talk about company culture, but we provide actual context and perspective. Visiting top Lean organizations will breakdown barriers for your team by letting them experience viewpoint and approaches that are outside the range of their everyday experience. By breaking the status-quo, you can align the entire organization into the Kaizen mindset.  More Info Here:

Autonomous Culture Through Our Train-the-Trainer Model

Even in small organizations, one person cannot lead alone. We don't just focus on coaching the leaders you have now, we help you develop more leaders at every level and department. When you use the "train-the-trainer" approach, you build the human infrastructure for developing a company culture of improvement that is not just continuous, but also autonomous. This allows you to extend process and value stream improvements beyond initiative and workshops, and into the practices of daily work.

Sustainable Success through Strategy Deployment 

Other consultants focus on improving your current state, but we don't stop there. Our goals is to ensure that your progress is sustainable. For that, we turn to an often overlooked element of effective Lean organizations: Strategy Deployment. Based on the principles of Hoshin Kanri, we help you align your strategies with tactics and targets at each level and department. By creating strategic engagement that is not just top-down, but also back-and-forth and side-to-side, we ensure that everyone is on the same page. This allows you to leverage the knowledge of every team member and achieve optimal results.

Hospital Value Stream Assessment

To make the right decisions, you need the right facts. We help you gather the most relevant metrics and analyze them from a Lean perspective. Your value stream assessment will show you where waste is occurring and where more value can be created for the patient. With this information, we will help you paint a picture of your ideal future state of operations, as well as every step that will get your there. 

Integrated Facility Design 

Your facility is where improvement ideas should originate and where changes should happen. These changes shouldn't just occur within your facility, they should be integrated into your facility's design. We help you develop facilities that are structured around Lean principles, with the flexibility you need to continuously adapt and improve. There are always technical and financial limitations, but the ideal Lean organization is planned and built from the ground up.

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